That Event Company
Our Ethos & working practices at TEC is simple and concise and is based on the 3 basic principles of an event. Lead up, the event & after the event
Before your event we make sure that you are discussing your needs with a technical person that knows your event type inside and out and can apply their knowledge to making sure that you not only get a fair, cost effective solution but improves on the original brief also. Up to the event you will be able to discuss any concerns, changes or logistics with any of our team - they will be able to action anything you require and will inform your account or event manager of your requirements. All our office team have great interpersonal skills, positive attitudes and great technical / event backgrounds.
Just before the event our team will not only contact you to double check the status of the event and order, but will also phone your venue(s) & other suppliers to make sure everything that affects our technical service to you is in place and correct
After the phone calls have been logged with your venue(s) and suppliers we move on to the next phase which is the event.
The event process starts several days before your event with rigorous equipment testing using our 3.1 point policy - this happens before / after every event.
3+1 point in/out policy:
1 PAT test - Equipment is safety tested before every hire, for peace of mind.
2 Function test - Equipment is tested for a period of time to double check all functions before use
3 Maintain test - Equipment is cleaned, painted or polished to make it look as good as new
+1 Function test - Function tested once more
Your equipment is checked off then "ring-fenced" in the warehouse ready for loading onto the designated event vehicle.
On the day of your delivery we check all routes and investigate any incidents on the roads, we then use dynamic sat nav to attempt to avoid issues as they arise. Before the team leaves they text your designated number a link to track our van so you can see where we are at all times for peace of mind.
On arrival at the venue the team will work with the staff / designated team there to make sure that everything is loaded in as discretely and as quickly as possible. The team will then investigate the site for an changes within the venue and install the event equipment based around aesthetics, agreed design / tech spec and safety. You will find that all of our technical teams have a positive can do attitude and will gladly accommodate your needs.
After the event the de rig team will remove all equipment taking care to make sure that the venue is put back to its original state, we also pick up all of our own rubbish, excess carpet, fabric and copper - we have even washed our own tea mugs at private events!
No matter the size of the event or hire - from £0.80 for a single cable through to very high budgets we always send out an email for feedback, this is sent from someone other than your account manager - this way you can be brutally honest with all aspects of your experience with us; from the initial enquiry through to the de rig of the event. Although we have several dozen years behind us at delivering high quality events we still need an honest response from the people that matter the most.
Please contact us to discuss your hire or book an event discussion appointment in either our Oxford office or Buckinghamshire warehouse